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We are pleased to introduce you to the latest Lean Service Design Canvases. We had the impression that one of the most important steps in the LSD process is somehow bumpy. Entring the LSD cycle the Opportunity Canvas is the...

The Opportunity Canvas  is used to find the truffles in the customer journey. However, it is not a classic customer journey. Lean Service Design focuses on the opportunities that result from the journey. This may sound like a semantic detail,...

Nowadays all companies want or need to be innovative. At least that is what they believe or are told by business consultants. The role models are of course start-ups. That' s why large companies build themselves innovation labs, creative "speedboats"...

This canvas is the core of Lean Service Design. It’s used to answer the question of "why", the purpose of your project.The Purpose Canvas is divided into a business and a customer side and condenses the insights gained with the...

We are pleased to introduce you to the latest Lean Service Design Canvases. We have made some simplifications and improvements.With each workshop, LSD Sprint or service design project we learn more. We learn how we can make Lean Service Design...

With today's post we start a series to introduce the five main canvases of Lean Service Design: People, Purpose, Opportunities, Ideas and Experiments. As shown in the post about the structure of LSD, a service design process should ideally start...